Casedo Error Codes

We have made a list of the error codes, their explanation and their solutions.

Error – 600 General app error

MEANING = Unspecified error with Casedo

SOLUTION = Reset your Application Data by following the instructions HERE.

Error – 601 No internet error

MEANING = Can’t connect to internet. Casedo needs to occasionally connect to internet to make sure the license key is valid.

SOLUTION = Connect to internet, or contact the support team.

Error – 602 Subscription connection error

MEANING = An error within Casedo.

SOLUTION = Contact the support team.

Error – 603 Subscription invalid error

MEANING = No valid subsciption

SOLUTION = Reset your Application Data by following the instructions HERE.

Error – 605 Offline expired error

MEANING: Application has been offline for longer than allowed (Casedo periodically goes online to check that the license key is valid. If it is unable to do this over a certain time, this error will occur).

SOLUTION: Make sure you are online when you open Casedo. This could include making sure your Firewall/Antivirus settings are not preventing Casedo accessing the internet. Click HERE to know more on this. It could also be that you need to update your Casedo license key details. Click HERE for more on how to update your license key.

Error – 606 Trial expired error

MEANING = This could either mean your trial period has ended, or it could also be an internal error.

SOLUTION = Renew your license or reset your Application Data by following the instructions HERE.

Error – 607 Subscription cancelled error

MEANING = The subscription may be cancelled, its mainly due to an error.

SOLUTION = Get a new subscription or contact the support team.

Error – 608 Subscription failed error

MEANING = Cannot connect to the server.

SOLUTION = Try again in an hour, or contact the support team.

Error – 609 Cannot convert document error

MEANING = The word document you are trying to import might have an error in it.

SOLUTION = Import a working word document or contact the support team.

Error – 610 Cannot add document to Casedo error

MEANING = Cannot add a PDF or word into the deskspace.

SOLUTION = Make sure there is no error in that document and try uploading it again or simply contact the support team.

Error – 611 File match (not the same file) error

MEANING = The casefile Casedo is looking for, does not match the file on the system that it can open.

SOLUTION = Try locating the file, or contact the support team.

Error – 612 Export error

MEANING = Failed to export the Casefile, as it was too big, or there was an error.

SOLUTION = try reducing the size, refresh Casedo and try again, or simply contact the support team.