Casedo Error Codes

We have made a list of the error codes, their explanation and their solutions.

Error – 600 General app error

MEANING = Unspecified error with Casedo

SOLUTION = Reset your Application Data by following the instructions HERE.

Error – 601 No internet error

MEANING = Can’t connect to internet. Casedo needs to occasionally connect to internet to make sure the license key is valid.

SOLUTION = Connect to internet, or contact the support team.

Error – 602 Subscription connection error

MEANING = An error within Casedo.

SOLUTION = Contact the support team.

Error – 603 Subscription invalid error

MEANING = No valid subsciption

SOLUTION = Reset your Application Data by following the instructions HERE.

Error – 605 Offline expired error

MEANING = Unspecified error within Casedo.

SOLUTION = Reset your Application Data by following the instructions HERE.

Error – 606 Trial expired error

MEANING = This could either mean your trial period has ended, or it could also be an internal error.

SOLUTION = Renew your license or reset your Application Data by following the instructions HERE.

Error – 607 Subscription cancelled error

MEANING = The subscription may be cancelled, its mainly due to an error.

SOLUTION = Get a new subscription or contact the support team.

Error – 608 Subscription failed error

MEANING = Cannot connect to the server.

SOLUTION = Try again in an hour, or contact the support team.

Error – 609 Cannot convert document error

MEANING = The word document you are trying to import might have an error in it.

SOLUTION = Import a working word document or contact the support team.

Error – 610 Cannot add document to Casedo error

MEANING = Cannot add a PDF or word into the deskspace.

SOLUTION = Make sure there is no error in that document and try uploading it again or simply contact the support team.

Error – 611 File match (not the same file) error

MEANING = The casefile Casedo is looking for, does not match the file on the system that it can open.

SOLUTION = Try locating the file, or contact the support team.

Error – 612 Export error

MEANING = Failed to export the Casefile, as it was too big, or there was an error.

SOLUTION = try reducing the size, refresh Casedo and try again, or simply contact the support team.

Using Casedo yet? If not sign up for a free trial HERE