How to save your Mac System Info to Send to Casedo

VALID FOR ALL CASEDO VERSIONS MAC USERS: If we can’t get to the bottom of an issue you are experiencing with Casedo, we might ask you to email…


How to split a large bundle

VALID FOR ALL CASEDO VERSIONS Casedo can deal with casefiles that run into thousands of pages. There is no hard limit to what Casedo can handle in…


Casedo Casefile Not Found

VALID FOR CASEDO VERSION 1.10 AND ABOVE When you open Casedo you will often see the Recent Cases list, a handy help for you to open the Casedo…


Casedo casefile lock to prevent opening of a casefile by more than one user at a time

Casedo cannot be opened by more than a single user at a time. Whilst concurrent use of a casefile is on our roadmap, it is not currently possible.…


Failed-to-import notification

When documents fail to import into Casedo, whether it’s importing single documents, in batches, or in email attachments, Casedo will notify…


Why aren't the Print and Export buttons working?

If the ‘Print’ or ‘Export’ buttons are not working when exporting or printing your bundle, it might be for two reasons.…


Casedo won't let me OCR, paginate or rotate a document

If you are experiencing an issue where the right-click menu options appear to be missing in the Index when trying to OCR, paginate or rotate a…


How to fix a JavaScript Error on Windows

Sometimes in Windows, either on first installing Casedo, or at another time, you are faced with something like the following:     Casedo…


Casedo won't export or print to PDF

VALID FOR ALL CASEDO VERSIONS PDFs can be deceptive. Many of them are simply text on pages, and some have graphics embedded in them. Others still…


How to flatten your documents

PDF documents are more complex than they look. When you convert a document that had transparent objects such as images into PDF files, the…


My casefile won't save or update

If you experience problems saving or updating your casefile, it could be a problem with the permissions of the casefile itself, or the folder in…


Casedo Error Codes

We have made a list of the error codes, their explanation and their solutions. Error – 600 General app error MEANING = Unspecified error with…


Casedo crashes when I try to split a document and my Casefile has become HUGE

PDFs can be deceptive. Many of them are simply text on pages, and some have graphics embedded in them. Others still have transparent layers which may…


Technical Difficulties

02.09.20 Casedo License Key Check issue – FIXED 09.09.20 Casedo is an offline application, no documentation or annotation loaded into or…


My PDF won't import into Casedo

VALID FOR ALL CASEDO VERSIONS There are a surprising number of PDF formats, and whilst Casedo opens most there are a few of the rarer types that it…