v2.0 Current
Casedo v1.10 Release Announcement
NEW Split document by bookmarks – Read More
ISSUE: You received a single large PDF bundle which, when imported into Casedo, is a single document with bookmarks that needs to be broken up manually.
SOLUTION: In Casedo, right click on the document in the Index or Desk Space and select Split document by bookmarks and Casedo will break up the document by 1st tier bookmarks, all bookmarks below that will be promoted to the next tier.
NEW Image file import
ISSUE: When wanting to import images, they needed to be added to a PDF or Word document before they could be imported into Casedo.
SOLUTION: Both .png and .jpg (.jpeg on Mac) image types can be imported directly into Casedo. For this feature, see the KNOWN ISSUE below.
NEW Text file import
ISSUE: When wanting to import text documents other than Word documents or PDFs, files needed to be converted to one of those two file types before being imported into Casedo.
SOLUTION: Both .txt and .rtf text document types can be imported directly into Casedo. More information on RTF imports HERE. For this feature, see the KNOWN ISSUE below.
NEW CTRL+Z (Mac Cmd+Z) keyboard shortcut moved to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)
ISSUE: CTRL+Z (Mac Cmd+Z) is a standard keyboard shortcut for Undo, ie. undoing the last action in a piece of software. In Casedo it was assigned to Undo Last Move, this was found to be confusing by some users.
SOLUTION: The shortcut assigned to Undo Last Move has been reassigned to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z) – Read More
NEW The Print option has been removed
ISSUE: The Print feature differed little from the Export Case to PDF option, some users were confused. Additionally, the Print option did not print individually rotated pages correctly.
SOLUTION: Remove the Print option. Users now use the Export Case to PDF to print a Casedo casefile – Read More
NEW View menu item added
ISSUE: Some users prefer to use keyboard shortcuts or menus instead of using the buttons in the application. Some Windows user didn’t want to see the menu at all.
SOLUTION: A new top menu item, View, has been added. Alongside options for Zoom and Search, Windows users also have the option to hide the menu completely.
FIX When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: The CTRL+Z (Mac Cmd+Z) keyboard shortcut (now CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)) no longer restores a file that has been deleted.
FIX Casedo .case extension not registering with the Windows Operating System (Windows only)
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: This has been fixed.
FIX Bulk importing password protected documents not working as expected
ISSUE: Bulk importing password protected documents is causing Casedo to the throw “Password was either incorrect or could not be decrypted by Casedo”, even if the passwords used are correct, resulting in the user being unable to import the documents into Casedo.
SOLUTION: This has been fixed.
FIX When a single page is deleted, highlights above move to a different position
ISSUE: Highlights above a page that is deleted sometimes move to a different position.
SOLUTION: This has been fixed.
KNOWN ISSUE Rich Text Format documents don’t import as expected – Read More
ISSUE: When imported into Casedo, Rich Text Format documents look quite different to how they looked before import.
SOLUTION: Rich Text Format documents are not rendered in a consistent fashion, this is an issue we are working on (our developer said “RTFs are written in an interesting way in that the parser has to read the file as actions to take and store those in memory. Also, the library we are using seems to be the most feature-rich but still missing certain styling”).
KNOWN ISSUE On importing emails unwanted images are importedÂ
ISSUE: When imported into Casedo, emails now import all attached images (usually product and brand logos etc.)
SOLUTION: This is an unfortunate outcome of being able to import images into Casedo. Currently there is no solution. The image files need to be deleted manually inside Casedo.
BUG Pagination On/Off Menu Toggle not working on Windows
ISSUE: In Windows (NOT Mac) the Pagination On/Off option on the Edit menu has no effect when selected.
SOLUTION: Whilst this option isn’t working, the feature it’s is. To switch the pagination off or on use either the button on the bottom left of the application or the keyboard shortcut CTRL+K – Read More
BUG Bookmarks don’t import
ISSUE: Rarely, some PDFs with bookmarks don’t import into Casedo with their bookmarks, the PDF imports into Casedo as if there were no bookmark to import. Bookmarks in PDFs can be created in a number of ways. They can be created using a Page Number, or a Named Destination. With the latter, Casedo does not, at present, recognise the bookmarks created in this way. The Casedo Team is working on a fix.
SOLUTION: Unfortunately, the current solution is to manually change each bookmark type in a PDF editor, before importing it into Casedo. We are working on a Support article for this, but in the meantime: 1. Open the PDF in Acrobat (or similar); 2. Right click on the first bookmark. 3. Select Properties > Actions > Edit; 4. Select ‘Use Page Number’ and click OK until you are back to the main screen; 5. Repeat for each bookmark.
BUG Some punctuation not accepted in User Details form
ISSUE: On entering User Details (when first opening Casedo after installation, or on updating User Details through Help > Application Data > Edit User Details, the Confirm button is greyed-out (and therefore unusable) if either of the boxes contains a hyphen (or a variety of other punctuation marks).
SOLUTION: The User Details box in Casedo is for information only, so what is entered into the boxes has no bearing on the functionality of Casedo. Therefore until this issue is fixed, enter details without punctuation marks that are not accepted.
BUG When creating a Table of Contents to show subfolders, the documents appear outside and above the subfolder
ISSUE: In an Index that is organised into folders and subfolders, only the first two folder levels appear, and sometimes the documents appear above the folder itself
SOLUTION: For the moment, only the two top levels of folder will appear until a fix is in place. Regarding the second issue, always make sure that any folder has a document in it placed at the top of the folder before any subsequent subfolders are put in place.
BUG When importing a PDF that isn’t password protected, Casedo occasionally requests a password
ISSUE: Sometimes Casedo requests a password in order to import a PDF that doesn’t have a password.
SOLUTION: This is an issue that we have been actively working on, but we can only work on it with examples of documents that are showing this error, if you are able to share such a document, please do so HERE. When this issue occurs, it’s often a case of just clicking OK as if a password has been entered. Read More
BUG When importing a document, especially in an email attachment, Casedo incorrectly gives an import failure warning.
ISSUE: Sometimes Casedo imports a document even whilst also giving an import failure warning that the document hasn’t been imported.
SOLUTION: If only one document is being imported, the import failure warning can be ignored. However, when importing more than one document, some documents may not have been imported, whilst others’ have. For the time being you have to manually check which documents have and haven’t been imported.
v1.10 Current
Casedo v1.10 Release Announcement
NEW Split document by bookmarks – Read More
ISSUE: You received a single large PDF bundle which, when imported into Casedo, is a single document with bookmarks that needs to be broken up manually.
SOLUTION: In Casedo, right click on the document in the Index or Desk Space and select Split document by bookmarks and Casedo will break up the document by 1st tier bookmarks, all bookmarks below that will be promoted to the next tier.
NEW Image file import
ISSUE: When wanting to import images, they needed to be added to a PDF or Word document before they could be imported into Casedo.
SOLUTION: Both .png and .jpg (.jpeg on Mac) image types can be imported directly into Casedo. For this feature, see the KNOWN ISSUE below.
NEW Text file import
ISSUE: When wanting to import text documents other than Word documents or PDFs, files needed to be converted to one of those two file types before being imported into Casedo.
SOLUTION: Both .txt and .rtf text document types can be imported directly into Casedo. More information on RTF imports HERE. For this feature, see the KNOWN ISSUE below.
NEW CTRL+Z (Mac Cmd+Z) keyboard shortcut moved to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)
ISSUE: CTRL+Z (Mac Cmd+Z) is a standard keyboard shortcut for Undo, ie. undoing the last action in a piece of software. In Casedo it was assigned to Undo Last Move, this was found to be confusing by some users.
SOLUTION: The shortcut assigned to Undo Last Move has been reassigned to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z) – Read More
NEW The Print option has been removed
ISSUE: The Print feature differed little from the Export Case to PDF option, some users were confused. Additionally, the Print option did not print individually rotated pages correctly.
SOLUTION: Remove the Print option. Users now use the Export Case to PDF to print a Casedo casefile – Read More
NEW View menu item added
ISSUE: Some users prefer to use keyboard shortcuts or menus instead of using the buttons in the application. Some Windows user didn’t want to see the menu at all.
SOLUTION: A new top menu item, View, has been added. Alongside options for Zoom and Search, Windows users also have the option to hide the menu completely.
FIX When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: The CTRL+Z (Mac Cmd+Z) keyboard shortcut (now CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)) no longer restores a file that has been deleted.
FIX Casedo .case extension not registering with the Windows Operating System (Windows only)
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: This has been fixed.
FIX Bulk importing password protected documents not working as expected
ISSUE: Bulk importing password protected documents is causing Casedo to the throw “Password was either incorrect or could not be decrypted by Casedo”, even if the passwords used are correct, resulting in the user being unable to import the documents into Casedo.
SOLUTION: This has been fixed.
FIX When a single page is deleted, highlights above move to a different position
ISSUE: Highlights above a page that is deleted sometimes move to a different position.
SOLUTION: This has been fixed.
KNOWN ISSUE Rich Text Format documents don’t import as expected – Read More
ISSUE: When imported into Casedo, Rich Text Format documents look quite different to how they looked before import.
SOLUTION: Rich Text Format documents are not rendered in a consistent fashion, this is an issue we are working on (our developer said “RTFs are written in an interesting way in that the parser has to read the file as actions to take and store those in memory. Also, the library we are using seems to be the most feature-rich but still missing certain styling”).
KNOWN ISSUE On importing emails unwanted images are importedÂ
ISSUE: When imported into Casedo, emails now import all attached images (usually product and brand logos etc.)
SOLUTION: This is an unfortunate outcome of being able to import images into Casedo. Currently there is no solution. The image files need to be deleted manually inside Casedo.
BUG Pagination On/Off Menu Toggle not working on Windows
ISSUE: In Windows (NOT Mac) the Pagination On/Off option on the Edit menu has no effect when selected.
SOLUTION: Whilst this option isn’t working, the feature it’s is. To switch the pagination off or on use either the button on the bottom left of the application or the keyboard shortcut CTRL+K – Read More
BUG Bookmarks don’t import
ISSUE: Rarely, some PDFs with bookmarks don’t import into Casedo with their bookmarks, the PDF imports into Casedo as if there were no bookmark to import. Bookmarks in PDFs can be created in a number of ways. They can be created using a Page Number, or a Named Destination. With the latter, Casedo does not, at present, recognise the bookmarks created in this way. The Casedo Team is working on a fix.
SOLUTION: Unfortunately, the current solution is to manually change each bookmark type in a PDF editor, before importing it into Casedo. We are working on a Support article for this, but in the meantime: 1. Open the PDF in Acrobat (or similar); 2. Right click on the first bookmark. 3. Select Properties > Actions > Edit; 4. Select ‘Use Page Number’ and click OK until you are back to the main screen; 5. Repeat for each bookmark.
BUG Some punctuation not accepted in User Details form
ISSUE: On entering User Details (when first opening Casedo after installation, or on updating User Details through Help > Application Data > Edit User Details, the Confirm button is greyed-out (and therefore unusable) if either of the boxes contains a hyphen (or a variety of other punctuation marks).
SOLUTION: The User Details box in Casedo is for information only, so what is entered into the boxes has no bearing on the functionality of Casedo. Therefore until this issue is fixed, enter details without punctuation marks that are not accepted.
BUG When creating a Table of Contents to show subfolders, the documents appear outside and above the subfolder
ISSUE: In an Index that is organised into folders and subfolders, only the first two folder levels appear, and sometimes the documents appear above the folder itself
SOLUTION: For the moment, only the two top levels of folder will appear until a fix is in place. Regarding the second issue, always make sure that any folder has a document in it placed at the top of the folder before any subsequent subfolders are put in place.
BUG When importing a PDF that isn’t password protected, Casedo occasionally requests a password
ISSUE: Sometimes Casedo requests a password in order to import a PDF that doesn’t have a password.
SOLUTION: This is an issue that we have been actively working on, but we can only work on it with examples of documents that are showing this error, if you are able to share such a document, please do so HERE. When this issue occurs, it’s often a case of just clicking OK as if a password has been entered. Read More
BUG When importing a document, especially in an email attachment, Casedo incorrectly gives an import failure warning.
ISSUE: Sometimes Casedo imports a document even whilst also giving an import failure warning that the document hasn’t been imported.
SOLUTION: If only one document is being imported, the import failure warning can be ignored. However, when importing more than one document, some documents may not have been imported, whilst others’ have. For the time being you have to manually check which documents have and haven’t been imported.
v1.9 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.9 Release Announcement
NEW Individual export of folders and documents –Â Read More
ISSUE: You could only export the entire bundle and not individual files and folders.
SOLUTION: You can now export individual files and folders within Casedo.
NEW Document import failure warning – Read More
ISSUE: Casedo would not notify the user when a document fails to import into Casedo.
SOLUTION: You will get a failure to import notification for problematic documents.
NEW Undo function for moving documents in the Index and Desk Space – Read More
ISSUE: You could not undo when a document is moved.
SOLUTION: You can now undo Index & Desk Space movements using CTRL+Z (Mac Cmd +Z).
NEW Casedo Casefile lock to prevent opening of a Casefile by more than one user at a time, when saved on shared storage – Read More
ISSUE: When two or more people attempt to open the same Casedo Casefile on a shared LAN network, Casedo creates multiple copies of the file.
SOLUTION: Casedo will now prevent this happening and inform subsequent users of who currently has the Casefile open.
FIX Issue with moving annotations when individual pages were deleted or rotated
ISSUE: When a page is deleted or rotated, the annotations would move to an unwanted location.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Ctrl+ click (Mac Cmd+click) not working
ISSUE: Ctrl+ click (Mac Cmd+click) not working in Casedo.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Casedo not launching when offline
ISSUE: When the computer upon which Casedo is installed is offline and Casedo is first opened, Casedo starts but the Casefile fails to open.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When undoing movements in the Index and Desk Space, the Casefile Crashes or documents can’t be viewed[FIXED in v1.10]
ISSUE: Rarely when using CTRL+Z (Mac Cmd+Z) the Casefile crashes or documents can’t be viewed, leading to a loss of work.
SOLUTION: This occasionally happens when Casedo can find no more undo steps to take when the user presses the undo keys. To prevent this, count the undo steps you need to make before pressing the undo keys, and always make sure you have a back up.
BUG When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible [FIXED in v1.10]
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: We are working on a fix for this issue. In the meantime the deleted file cannot be retrieved and the Index entry of the ‘ghost’ file needs to be deleted.
BUG When a second user accesses a shared Casedo Casefile that is already open, the Casefile Lock feature does not work as expected
ISSUE: When this happens Casedo will either crash, but is more likely to save a duplicate version of the file.
SOLUTION: Whilst this feature has been tested to work on Local Areas Networks, Google Drive, Dropbox and OneDrive, it is dependent on the way the shared drive systems themselves are set up, as well as local internet speeds. See the note at the bottom of the article HERE for more information.
BUG Unable to export to PDF
ISSUE: Rarely, some Windows users have found they cannot export any Casedo casefile to PDF
SOLUTION: Whilst PDF export works for almost every user, for those that it doesn’t the solution is to export an individual file or folder first (see how to do this HERE) and then export to PDF.
v1.8 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.8 Release Announcement
NEW More colour options
ISSUE: There were five colour options to use within Casedo.
SOLUTION: There are now up to seven colours. Colour tagging and highlighting colours now match
NEW Set Pagination Start Page
ISSUE: The first numbered page in Casedo was fixed at ‘1’.
SOLUTION: You can now set the pagination to start from whichever number you like.
NEW Improved welcome screen
ISSUE: Some users found Casedo welcome screen unclear.
SOLUTION: The welcome screen for the new licenses is now updated and much improved and clearer.
FIX Multi-selected documents change order when moved.
ISSUE: When selected and moved into a folder multi-selected documents change the order in which they had previously been organised.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When offline Casefile does not load when Casedo is started [FIXED in v1.9]
ISSUE: When the computer upon which Casedo is installed is offline and Casedo is first opened, Casedo starts but the Casefile fails to open.
SOLUTION: Make sure Casedo is running before the computer goes offline. For example, if intending to use Casedo on a laptop when travelling, make sure that Casedo is up and running before leaving to travel. The laptop can then be set to sleep mode and Casedo will open offline the next time the computer is woken up.
BUG Extra printing marks appear to the right of the Table of Contents (Windows only)
ISSUE: Very rarely when printing an exported Casefile with a Table of Contents, extra marks appear to the left of the Table of Contents.
SOLUTION: This issue ONLY occurs when printing from an exported PDF in Windows using Adobe Acrobat. To avoid this either use a Mac or another PDF reader in Windows (such as Fox It, or printing directly from a browser such as Google Chrome).
BUG Casedo .case extension not registering with the Windows Operating System (Windows only) [FIXED in v1.10]
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: Follow the steps in the article HERE to fix this issue.
v1.7.1 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.7 Release Announcement
NEW Email import function
ISSUE: You could only import PDF and Word documents into Casedo.
SOLUTION: You can now also import .eml and .msg emails into Casedo. In doing so, any pdf and docx attachments will also be imported in their own folder. .eml and .msg attachments will be imported recursively. N.B. This feature is quite new and you might experience some issues such as your emails might not be properly imported.
NEW Colour tagging
ISSUE: You could not colour code anything located in your index and deskspace.
SOLUTION: You can now categorise your files, documents and bookmarks that are located in the Index and Deskspace into a variety of colours.
NEW Improved Speed
ISSUE: Casedo performed slowly when importing files into your bundle.
SOLUTION: It is now much faster to import files into Casedo.
NEW Import multiple files in alphabetical order
ISSUE: Import multiple files into Casedo and they appear in any order
SOLUTION: Files imported together in batches now appear in alphabetical order.
FIX Saving bookmarks no longer work as intended
ISSUE: Sometimes it takes two mouse clicks to save a bookmark.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When exporting Casefiles to PDF, certain characters and accents are mis-transcribed in exported bookmarks
ISSUE: Casedo, on exporting a PDF, exports accents and certain other characters incorrectly.
SOLUTION: As a workaround, avoid using accents on export, then add them manually in a pdf reader.
BUG Nested emails and attachments sometimes crash Casedo
ISSUE: Nested emails such as emails within emails and their attachments sometimes crash Casedo.
SOLUTION: If possible import individual emails with attachments.
BUG Multi-selected documents change order when moved [FIXED in v1.8]
ISSUE: When selected and moved into a folder multi-selected documents change the order in which they had previously been organised.
SOLUTION: If this error persists, select and move one document at a time.
v1.6 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.6 Release Announcement
NEW Multi-select function
ISSUE: One document could be selected at a time.
SOLUTION: You can now select multiple documents and control them. Instead of having to individually delete or move around your files you can now select multiple documents and either delete them, or move them around in your Index and Desk Space.
NEW Delete individual pages
ISSUE: To delete individual pages, merge and split functions had to be used to complete this single action.
SOLUTION: You can now delete individual pages with a single click.
NEW Rotating your pages/documents
ISSUE: You could not rotate your pages within Casedo.
SOLUTION: You can now rotate clockwise or anti-clockwise selected pages, or documents as a whole.
FIX Certain layered PDFs would not split.
ISSUE: Certain layered PDFs would not split/have the splitting option.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Failed imports where the case had an open link
ISSUE: Sometimes when an import would fail if the file has an open link.
SOLUTION: A fix has been applied to prevent this from happening.
BUG Saving Bookmarks no longer works as intended [FIXED in v1.7.1]
ISSUE: Sometimes it takes two mouse clicks to save a bookmark.
SOLUTION: Whilst this will be fixed in the next release of Casedo, it should be noted that this bug only happens when a document/folder is selected in the Index and then a bookmark is added. It does not happen if nothing is selected in the Index, or if a bookmark is. TIP: If workflow includes a lot of bookmarking make sure to unselect all docs and folders in the Index before proceeding to use the Bookmark feature.
BUG Formatting error when Importing Word documents
ISSUE: Importing Word documents with open track changes can cause formatting errors on import.
SOLUTION: Accept all changes in Word before importing it.
BUG Deleting pages causes bookmarks to move [FIXED in v1.9]
ISSUE: Sometimes deleting individual pages in Casedo moves some bookmarks to preceding pages.
SOLUTION: This is very occasional, and we are working on a fix. Back up your Casefile before deleting any single pages.
v1.5 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW User application data
ISSUE: It was difficult to reset data and the user was sometimes unable to enter their license key.
SOLUTION: You can now reset your data from within Casedo. Instead of having to individually delete user data files to reset the application, it can now be deleted via the help menu and/or emailed directly to the Casedo team.
NEW Improved Speed
ISSUE: Casedo performed slowly with larger bundles on some computers.
SOLUTION: Casedo is now much faster.
BUG Application fails to open on virtual servers
ISSUE: Application opens as a blank screen or is otherwise not functioning.
SOLUTION: Downgrade to Casedo v1.4.2 until a fix is in place (Download Mac v1.4.2, Download PC v1.4.2).
v1.4.2
This Legacy version of Casedo works on Virtual Servers.
NEW Enhanced Table of Contents
ISSUE: Could not customise the table of contents.
SOLUTION: You can now select to include in the table of contents any or all of bookmarks, comments, highlights and subfolders. All entries are automatically be linked to the pages they reference. They are also more responsive, allowing you to use the new features selectively and create multiple, custom lists of materials within specific folders.
NEW Import password protected PDF’s
ISSUE: Could not import password protected PDF’s.
SOLUTION: You can now import password protected PDF’s and open them in Casedo.
BUG Highlights and bookmarks on the same page are not shown in the correct order in an enhanced Table of Contents
ISSUE: When using the new enhanced Table of Contents feature, if highlights and bookmarks are selected to be shown, they appear in the wrong order if they appear on the same page in a document, bookmarks are always shown above highlights.
BUG Casedo does not recognise passwords on some imported protected PDF’s
ISSUE: Casedo does not allow import of some password protected PDF’s even when the correct password is imported.
SOLUTION: Open the protected PDF in another application and select ‘print to pdf’, this second pdf can then be imported into Casedo.
FIX Import of case file leads to no highlighting
ISSUE: Importing a new case file into an existing case file occasionally results in the highlighting feature no longer working.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Open link prevents case import
ISSUE: Importing a new case file into an existing case file prevented due to an open link in the importing casefile.
SOLUTION: A fix has been applied to prevent this from happening.
v1.3 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Export PDF’s with bookmarks
ISSUE: Could not export to PDF’s with bookmarks.
SOLUTION: You can now export all existing bookmarks from the PDF document.
NEW Add table of contents
ISSUE: Could not add table of contents.
SOLUTION: Can now go to specific sections of a document directly with an overview and organisation of the documents contents.
NEW Export for two sided printing
ISSUE: Could not export for two sided printing.
SOLUTION: You can now export double sided documents.
FIX Two-way links occasionally disappear
ISSUE: Sometimes some links that have been added to a Casefile disappear. In fact, the links are still in place, but they are no longer visible.
SOLUTION: A fix has been implemented to prevent this from happening.
v1.2.2 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Import Bookmarks
ISSUE: PDFs with bookmarks not being recognised on importing into Casedo.
SOLUTION: Bookmarks are now recognised by Casedo on import into the Desk Space.
BUG Certain bookmarked pdfs can’t be imported into Casedo
ISSUE: Sometimes a pdf can’t be imported into Casedo because the particular type of bookmark prevents it.
SOLUTION: Open the document in question in a pdf viewer and delete the bookmarks, then import the pdf into Casedo as normal. See our Support Article for more detail.
v1.2 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Go To Page
ISSUE: Inability to navigate to any numbered page easily without previous use of bookmarks or links.
SOLUTION: New box in Document View windows, see our Support Article for more details.
NEW Exclude Pagination
ISSUE: Inability to remove pagination from specific documents.
SOLUTION: Ability to exclude pagination where needed, see our Support Article for more details.
NEW Insert Pagination
ISSUE: Inability to paginate specific pages without affecting other paginating pages.
SOLUTION: Ability to paginate specific pages by numbering them and inserting pagination accordingly.
NEW Folder Based Pagination
ISSUE: Inability to paginate folders separately.
SOLUTION: With toggle pagination, Ability to paginate as many separate folders respectively by giving it tags and pagination accordingly.
FIX Splitting documents changes the order in the project index
ISSUE: Documents changing order in the project index when they’re split.
SOLUTION: Multiple fixes have been applied to prevent this from happening.
UPDATE Limited hovering time to expand folders
ISSUE: Folders expanded quickly when dragged into a document.
SOLUTION: Hovering time required to do this has been increased to 1 second.
FIX [macOS Only] Closing the Casedo window does not close off the application
ISSUE: Closing the ‘whole application’ was necessary to kill the entire application.
SOLUTION: A fix has been applied to prevent this from happening.
v1.1 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Optical Character Recognition (OCR)
ISSUE: Inability to make recognise unreadable pdf’s.
SOLUTION: Ability make unreadable pdf’s readable by selecting the ‘recognise text’ feature, see our Support Article for more details.
BUG Two-way links occasionally disappear [FIXED in v1.3.0]
ISSUE: Sometimes some links that have been added to a Casefile disappear. In fact, the links are still in place, but they are no longer visible.
SOLUTION: Close the Document View window and re-open it this should refresh the links back onto the Casefile as before. If the problem persists, restart Casedo.
BUG Split page re-ordering [FIXED in v1.2.0]
ISSUE: Splitting a document results in the new lower split document being relocated to a different segment of the Casefile and not immediately beneath document the original document as intended.
SOLUTION: Unfortunately the only current solution is to manually drag the document in question back to its intended position.
BUG Close window leads to request for licence key (Mac Only) [FIXED in v1.2.0]
ISSUE: On Mac, choosing to ‘Close window’ from the File Menu results in Casedo requesting the license key.
CURRENT SOLUTION: Whilst rare, this issue can be avoided by closing Casedo by other means (quit the application using the file menu or opening a new or existing bundle from the file menu).
BUG Import of case file leads to no highlighting [FIXED in v1.4.2]
ISSUE: Importing a new case file into an existing case file occasionally results in the highlighting feature no longer working.
SOLUTION: Currently this bug cannot be rectified, a new attempt to import into an unaffected copy of the Casefile should be tried. To mitigate against it, ensure there is a backup copy of the Casefile being imported into before any importing of another Casefile takes place.
BUG Some imported case files appear to have no content [FIXED in v1.5.0]
ISSUE: Whilst using Casedo, the Document View and Index appear blank, even on scrolling.
SOLUTION: Restart Casedo and reopen the Casefile.
v1.0 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Word Document Import & Export
ISSUE: Inability to import and export word documents.
SOLUTION: You can now do this with ease, for more read our Support Article.
NEW Document Merge & Split
ISSUE: Inability to split and merge documents.
SOLUTION: You can now split and merge any document, read more on splitting documents HERE and merging documents HERE.
NEW Import Casefile into another Casefile
ISSUE: Inability to import Casefiles into other Casefiles.
SOLUTION: You can now import Casefiles into Casefiles themselves.
BUG Installing Casedo causes installation error (Mac OS Catalina Only) [FIXED in v1.1.0]
ISSUE: On installing Casedo for the first time, error dialog boxes appear warning of unsafe software.
SOLUTION: Upgrade to the latest version of Casedo.
v0.18.1 – beta
The beta programme ran for a year to July 2019.
v2.0 Current
Casedo v1.10 Release Announcement
NEW Split document by bookmarks – Read More
ISSUE: You received a single large PDF bundle which, when imported into Casedo, is a single document with bookmarks that needs to be broken up manually.
SOLUTION: In Casedo, right click on the document in the Index or Desk Space and select Split document by bookmarks and Casedo will break up the document by 1st tier bookmarks, all bookmarks below that will be promoted to the next tier.
NEW Image file import
ISSUE: When wanting to import images, they needed to be added to a PDF or Word document before they could be imported into Casedo.
SOLUTION: Both .png and .jpg (.jpeg on Mac) image types can be imported directly into Casedo. For this feature, see the KNOWN ISSUE below.
NEW Text file import
ISSUE: When wanting to import text documents other than Word documents or PDFs, files needed to be converted to one of those two file types before being imported into Casedo.
SOLUTION: Both .txt and .rtf text document types can be imported directly into Casedo. More information on RTF imports HERE. For this feature, see the KNOWN ISSUE below.
NEW CTRL+Z (Mac Cmd+Z) keyboard shortcut moved to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)
ISSUE: CTRL+Z (Mac Cmd+Z) is a standard keyboard shortcut for Undo, ie. undoing the last action in a piece of software. In Casedo it was assigned to Undo Last Move, this was found to be confusing by some users.
SOLUTION: The shortcut assigned to Undo Last Move has been reassigned to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z) – Read More
NEW The Print option has been removed
ISSUE: The Print feature differed little from the Export Case to PDF option, some users were confused. Additionally, the Print option did not print individually rotated pages correctly.
SOLUTION: Remove the Print option. Users now use the Export Case to PDF to print a Casedo casefile – Read More
NEW View menu item added
ISSUE: Some users prefer to use keyboard shortcuts or menus instead of using the buttons in the application. Some Windows user didn’t want to see the menu at all.
SOLUTION: A new top menu item, View, has been added. Alongside options for Zoom and Search, Windows users also have the option to hide the menu completely.
FIX When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: The CTRL+Z (Mac Cmd+Z) keyboard shortcut (now CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)) no longer restores a file that has been deleted.
FIX Casedo .case extension not registering with the Windows Operating System (Windows only)
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: This has been fixed.
FIX Bulk importing password protected documents not working as expected
ISSUE: Bulk importing password protected documents is causing Casedo to the throw “Password was either incorrect or could not be decrypted by Casedo”, even if the passwords used are correct, resulting in the user being unable to import the documents into Casedo.
SOLUTION: This has been fixed.
FIX When a single page is deleted, highlights above move to a different position
ISSUE: Highlights above a page that is deleted sometimes move to a different position.
SOLUTION: This has been fixed.
KNOWN ISSUE Rich Text Format documents don’t import as expected – Read More
ISSUE: When imported into Casedo, Rich Text Format documents look quite different to how they looked before import.
SOLUTION: Rich Text Format documents are not rendered in a consistent fashion, this is an issue we are working on (our developer said “RTFs are written in an interesting way in that the parser has to read the file as actions to take and store those in memory. Also, the library we are using seems to be the most feature-rich but still missing certain styling”).
KNOWN ISSUE On importing emails unwanted images are importedÂ
ISSUE: When imported into Casedo, emails now import all attached images (usually product and brand logos etc.)
SOLUTION: This is an unfortunate outcome of being able to import images into Casedo. Currently there is no solution. The image files need to be deleted manually inside Casedo.
BUG Pagination On/Off Menu Toggle not working on Windows
ISSUE: In Windows (NOT Mac) the Pagination On/Off option on the Edit menu has no effect when selected.
SOLUTION: Whilst this option isn’t working, the feature it’s is. To switch the pagination off or on use either the button on the bottom left of the application or the keyboard shortcut CTRL+K – Read More
BUG Bookmarks don’t import
ISSUE: Rarely, some PDFs with bookmarks don’t import into Casedo with their bookmarks, the PDF imports into Casedo as if there were no bookmark to import. Bookmarks in PDFs can be created in a number of ways. They can be created using a Page Number, or a Named Destination. With the latter, Casedo does not, at present, recognise the bookmarks created in this way. The Casedo Team is working on a fix.
SOLUTION: Unfortunately, the current solution is to manually change each bookmark type in a PDF editor, before importing it into Casedo. We are working on a Support article for this, but in the meantime: 1. Open the PDF in Acrobat (or similar); 2. Right click on the first bookmark. 3. Select Properties > Actions > Edit; 4. Select ‘Use Page Number’ and click OK until you are back to the main screen; 5. Repeat for each bookmark.
BUG Some punctuation not accepted in User Details form
ISSUE: On entering User Details (when first opening Casedo after installation, or on updating User Details through Help > Application Data > Edit User Details, the Confirm button is greyed-out (and therefore unusable) if either of the boxes contains a hyphen (or a variety of other punctuation marks).
SOLUTION: The User Details box in Casedo is for information only, so what is entered into the boxes has no bearing on the functionality of Casedo. Therefore until this issue is fixed, enter details without punctuation marks that are not accepted.
BUG When creating a Table of Contents to show subfolders, the documents appear outside and above the subfolder
ISSUE: In an Index that is organised into folders and subfolders, only the first two folder levels appear, and sometimes the documents appear above the folder itself
SOLUTION: For the moment, only the two top levels of folder will appear until a fix is in place. Regarding the second issue, always make sure that any folder has a document in it placed at the top of the folder before any subsequent subfolders are put in place.
BUG When importing a PDF that isn’t password protected, Casedo occasionally requests a password
ISSUE: Sometimes Casedo requests a password in order to import a PDF that doesn’t have a password.
SOLUTION: This is an issue that we have been actively working on, but we can only work on it with examples of documents that are showing this error, if you are able to share such a document, please do so HERE. When this issue occurs, it’s often a case of just clicking OK as if a password has been entered. Read More
BUG When importing a document, especially in an email attachment, Casedo incorrectly gives an import failure warning.
ISSUE: Sometimes Casedo imports a document even whilst also giving an import failure warning that the document hasn’t been imported.
SOLUTION: If only one document is being imported, the import failure warning can be ignored. However, when importing more than one document, some documents may not have been imported, whilst others’ have. For the time being you have to manually check which documents have and haven’t been imported.
v1.10 Current
Casedo v1.10 Release Announcement
NEW Split document by bookmarks – Read More
ISSUE: You received a single large PDF bundle which, when imported into Casedo, is a single document with bookmarks that needs to be broken up manually.
SOLUTION: In Casedo, right click on the document in the Index or Desk Space and select Split document by bookmarks and Casedo will break up the document by 1st tier bookmarks, all bookmarks below that will be promoted to the next tier.
NEW Image file import
ISSUE: When wanting to import images, they needed to be added to a PDF or Word document before they could be imported into Casedo.
SOLUTION: Both .png and .jpg (.jpeg on Mac) image types can be imported directly into Casedo. For this feature, see the KNOWN ISSUE below.
NEW Text file import
ISSUE: When wanting to import text documents other than Word documents or PDFs, files needed to be converted to one of those two file types before being imported into Casedo.
SOLUTION: Both .txt and .rtf text document types can be imported directly into Casedo. More information on RTF imports HERE. For this feature, see the KNOWN ISSUE below.
NEW CTRL+Z (Mac Cmd+Z) keyboard shortcut moved to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)
ISSUE: CTRL+Z (Mac Cmd+Z) is a standard keyboard shortcut for Undo, ie. undoing the last action in a piece of software. In Casedo it was assigned to Undo Last Move, this was found to be confusing by some users.
SOLUTION: The shortcut assigned to Undo Last Move has been reassigned to CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z) – Read More
NEW The Print option has been removed
ISSUE: The Print feature differed little from the Export Case to PDF option, some users were confused. Additionally, the Print option did not print individually rotated pages correctly.
SOLUTION: Remove the Print option. Users now use the Export Case to PDF to print a Casedo casefile – Read More
NEW View menu item added
ISSUE: Some users prefer to use keyboard shortcuts or menus instead of using the buttons in the application. Some Windows user didn’t want to see the menu at all.
SOLUTION: A new top menu item, View, has been added. Alongside options for Zoom and Search, Windows users also have the option to hide the menu completely.
FIX When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: The CTRL+Z (Mac Cmd+Z) keyboard shortcut (now CTRL+SHIFT+Z (Mac Cmd+SHIFT+Z)) no longer restores a file that has been deleted.
FIX Casedo .case extension not registering with the Windows Operating System (Windows only)
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: This has been fixed.
FIX Bulk importing password protected documents not working as expected
ISSUE: Bulk importing password protected documents is causing Casedo to the throw “Password was either incorrect or could not be decrypted by Casedo”, even if the passwords used are correct, resulting in the user being unable to import the documents into Casedo.
SOLUTION: This has been fixed.
FIX When a single page is deleted, highlights above move to a different position
ISSUE: Highlights above a page that is deleted sometimes move to a different position.
SOLUTION: This has been fixed.
KNOWN ISSUE Rich Text Format documents don’t import as expected – Read More
ISSUE: When imported into Casedo, Rich Text Format documents look quite different to how they looked before import.
SOLUTION: Rich Text Format documents are not rendered in a consistent fashion, this is an issue we are working on (our developer said “RTFs are written in an interesting way in that the parser has to read the file as actions to take and store those in memory. Also, the library we are using seems to be the most feature-rich but still missing certain styling”).
KNOWN ISSUE On importing emails unwanted images are importedÂ
ISSUE: When imported into Casedo, emails now import all attached images (usually product and brand logos etc.)
SOLUTION: This is an unfortunate outcome of being able to import images into Casedo. Currently there is no solution. The image files need to be deleted manually inside Casedo.
BUG Pagination On/Off Menu Toggle not working on Windows
ISSUE: In Windows (NOT Mac) the Pagination On/Off option on the Edit menu has no effect when selected.
SOLUTION: Whilst this option isn’t working, the feature it’s is. To switch the pagination off or on use either the button on the bottom left of the application or the keyboard shortcut CTRL+K – Read More
BUG Bookmarks don’t import
ISSUE: Rarely, some PDFs with bookmarks don’t import into Casedo with their bookmarks, the PDF imports into Casedo as if there were no bookmark to import. Bookmarks in PDFs can be created in a number of ways. They can be created using a Page Number, or a Named Destination. With the latter, Casedo does not, at present, recognise the bookmarks created in this way. The Casedo Team is working on a fix.
SOLUTION: Unfortunately, the current solution is to manually change each bookmark type in a PDF editor, before importing it into Casedo. We are working on a Support article for this, but in the meantime: 1. Open the PDF in Acrobat (or similar); 2. Right click on the first bookmark. 3. Select Properties > Actions > Edit; 4. Select ‘Use Page Number’ and click OK until you are back to the main screen; 5. Repeat for each bookmark.
BUG Some punctuation not accepted in User Details form
ISSUE: On entering User Details (when first opening Casedo after installation, or on updating User Details through Help > Application Data > Edit User Details, the Confirm button is greyed-out (and therefore unusable) if either of the boxes contains a hyphen (or a variety of other punctuation marks).
SOLUTION: The User Details box in Casedo is for information only, so what is entered into the boxes has no bearing on the functionality of Casedo. Therefore until this issue is fixed, enter details without punctuation marks that are not accepted.
BUG When creating a Table of Contents to show subfolders, the documents appear outside and above the subfolder
ISSUE: In an Index that is organised into folders and subfolders, only the first two folder levels appear, and sometimes the documents appear above the folder itself
SOLUTION: For the moment, only the two top levels of folder will appear until a fix is in place. Regarding the second issue, always make sure that any folder has a document in it placed at the top of the folder before any subsequent subfolders are put in place.
BUG When importing a PDF that isn’t password protected, Casedo occasionally requests a password
ISSUE: Sometimes Casedo requests a password in order to import a PDF that doesn’t have a password.
SOLUTION: This is an issue that we have been actively working on, but we can only work on it with examples of documents that are showing this error, if you are able to share such a document, please do so HERE. When this issue occurs, it’s often a case of just clicking OK as if a password has been entered. Read More
BUG When importing a document, especially in an email attachment, Casedo incorrectly gives an import failure warning.
ISSUE: Sometimes Casedo imports a document even whilst also giving an import failure warning that the document hasn’t been imported.
SOLUTION: If only one document is being imported, the import failure warning can be ignored. However, when importing more than one document, some documents may not have been imported, whilst others’ have. For the time being you have to manually check which documents have and haven’t been imported.
v1.9 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.9 Release Announcement
NEW Individual export of folders and documents –Â Read More
ISSUE: You could only export the entire bundle and not individual files and folders.
SOLUTION: You can now export individual files and folders within Casedo.
NEW Document import failure warning – Read More
ISSUE: Casedo would not notify the user when a document fails to import into Casedo.
SOLUTION: You will get a failure to import notification for problematic documents.
NEW Undo function for moving documents in the Index and Desk Space – Read More
ISSUE: You could not undo when a document is moved.
SOLUTION: You can now undo Index & Desk Space movements using CTRL+Z (Mac Cmd +Z).
NEW Casedo Casefile lock to prevent opening of a Casefile by more than one user at a time, when saved on shared storage – Read More
ISSUE: When two or more people attempt to open the same Casedo Casefile on a shared LAN network, Casedo creates multiple copies of the file.
SOLUTION: Casedo will now prevent this happening and inform subsequent users of who currently has the Casefile open.
FIX Issue with moving annotations when individual pages were deleted or rotated
ISSUE: When a page is deleted or rotated, the annotations would move to an unwanted location.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Ctrl+ click (Mac Cmd+click) not working
ISSUE: Ctrl+ click (Mac Cmd+click) not working in Casedo.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Casedo not launching when offline
ISSUE: When the computer upon which Casedo is installed is offline and Casedo is first opened, Casedo starts but the Casefile fails to open.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When undoing movements in the Index and Desk Space, the Casefile Crashes or documents can’t be viewed[FIXED in v1.10]
ISSUE: Rarely when using CTRL+Z (Mac Cmd+Z) the Casefile crashes or documents can’t be viewed, leading to a loss of work.
SOLUTION: This occasionally happens when Casedo can find no more undo steps to take when the user presses the undo keys. To prevent this, count the undo steps you need to make before pressing the undo keys, and always make sure you have a back up.
BUG When undoing movements in the Index and Desk Space, a previously deleted file is undeleted but is no longer accessible [FIXED in v1.10]
ISSUE: When using CTRL+Z (Mac Cmd+Z) and a previously deleted file is undeleted, the undeleted file reappears in the Index or Desk Space, but can no longer be accessed.
SOLUTION: We are working on a fix for this issue. In the meantime the deleted file cannot be retrieved and the Index entry of the ‘ghost’ file needs to be deleted.
BUG When a second user accesses a shared Casedo Casefile that is already open, the Casefile Lock feature does not work as expected
ISSUE: When this happens Casedo will either crash, but is more likely to save a duplicate version of the file.
SOLUTION: Whilst this feature has been tested to work on Local Areas Networks, Google Drive, Dropbox and OneDrive, it is dependent on the way the shared drive systems themselves are set up, as well as local internet speeds. See the note at the bottom of the article HERE for more information.
BUG Unable to export to PDF
ISSUE: Rarely, some Windows users have found they cannot export any Casedo casefile to PDF
SOLUTION: Whilst PDF export works for almost every user, for those that it doesn’t the solution is to export an individual file or folder first (see how to do this HERE) and then export to PDF.
v1.8 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.8 Release Announcement
NEW More colour options
ISSUE: There were five colour options to use within Casedo.
SOLUTION: There are now up to seven colours. Colour tagging and highlighting colours now match
NEW Set Pagination Start Page
ISSUE: The first numbered page in Casedo was fixed at ‘1’.
SOLUTION: You can now set the pagination to start from whichever number you like.
NEW Improved welcome screen
ISSUE: Some users found Casedo welcome screen unclear.
SOLUTION: The welcome screen for the new licenses is now updated and much improved and clearer.
FIX Multi-selected documents change order when moved.
ISSUE: When selected and moved into a folder multi-selected documents change the order in which they had previously been organised.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When offline Casefile does not load when Casedo is started [FIXED in v1.9]
ISSUE: When the computer upon which Casedo is installed is offline and Casedo is first opened, Casedo starts but the Casefile fails to open.
SOLUTION: Make sure Casedo is running before the computer goes offline. For example, if intending to use Casedo on a laptop when travelling, make sure that Casedo is up and running before leaving to travel. The laptop can then be set to sleep mode and Casedo will open offline the next time the computer is woken up.
BUG Extra printing marks appear to the right of the Table of Contents (Windows only)
ISSUE: Very rarely when printing an exported Casefile with a Table of Contents, extra marks appear to the left of the Table of Contents.
SOLUTION: This issue ONLY occurs when printing from an exported PDF in Windows using Adobe Acrobat. To avoid this either use a Mac or another PDF reader in Windows (such as Fox It, or printing directly from a browser such as Google Chrome).
BUG Casedo .case extension not registering with the Windows Operating System (Windows only) [FIXED in v1.10]
ISSUE: On some Windows installations the Casedo .case file extension is not registering with the Windows Operating System such that Casedo casefiles cannot be opened from the outside of Casedo itself.
SOLUTION: Follow the steps in the article HERE to fix this issue.
v1.7.1 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.7 Release Announcement
NEW Email import function
ISSUE: You could only import PDF and Word documents into Casedo.
SOLUTION: You can now also import .eml and .msg emails into Casedo. In doing so, any pdf and docx attachments will also be imported in their own folder. .eml and .msg attachments will be imported recursively. N.B. This feature is quite new and you might experience some issues such as your emails might not be properly imported.
NEW Colour tagging
ISSUE: You could not colour code anything located in your index and deskspace.
SOLUTION: You can now categorise your files, documents and bookmarks that are located in the Index and Deskspace into a variety of colours.
NEW Improved Speed
ISSUE: Casedo performed slowly when importing files into your bundle.
SOLUTION: It is now much faster to import files into Casedo.
NEW Import multiple files in alphabetical order
ISSUE: Import multiple files into Casedo and they appear in any order
SOLUTION: Files imported together in batches now appear in alphabetical order.
FIX Saving bookmarks no longer work as intended
ISSUE: Sometimes it takes two mouse clicks to save a bookmark.
SOLUTION: A fix has been applied to prevent this from happening.
BUG When exporting Casefiles to PDF, certain characters and accents are mis-transcribed in exported bookmarks
ISSUE: Casedo, on exporting a PDF, exports accents and certain other characters incorrectly.
SOLUTION: As a workaround, avoid using accents on export, then add them manually in a pdf reader.
BUG Nested emails and attachments sometimes crash Casedo
ISSUE: Nested emails such as emails within emails and their attachments sometimes crash Casedo.
SOLUTION: If possible import individual emails with attachments.
BUG Multi-selected documents change order when moved [FIXED in v1.8]
ISSUE: When selected and moved into a folder multi-selected documents change the order in which they had previously been organised.
SOLUTION: If this error persists, select and move one document at a time.
v1.6 Legacy
If you have this version of Casedo, please upgrade to a current version.
Casedo v1.6 Release Announcement
NEW Multi-select function
ISSUE: One document could be selected at a time.
SOLUTION: You can now select multiple documents and control them. Instead of having to individually delete or move around your files you can now select multiple documents and either delete them, or move them around in your Index and Desk Space.
NEW Delete individual pages
ISSUE: To delete individual pages, merge and split functions had to be used to complete this single action.
SOLUTION: You can now delete individual pages with a single click.
NEW Rotating your pages/documents
ISSUE: You could not rotate your pages within Casedo.
SOLUTION: You can now rotate clockwise or anti-clockwise selected pages, or documents as a whole.
FIX Certain layered PDFs would not split.
ISSUE: Certain layered PDFs would not split/have the splitting option.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Failed imports where the case had an open link
ISSUE: Sometimes when an import would fail if the file has an open link.
SOLUTION: A fix has been applied to prevent this from happening.
BUG Saving Bookmarks no longer works as intended [FIXED in v1.7.1]
ISSUE: Sometimes it takes two mouse clicks to save a bookmark.
SOLUTION: Whilst this will be fixed in the next release of Casedo, it should be noted that this bug only happens when a document/folder is selected in the Index and then a bookmark is added. It does not happen if nothing is selected in the Index, or if a bookmark is. TIP: If workflow includes a lot of bookmarking make sure to unselect all docs and folders in the Index before proceeding to use the Bookmark feature.
BUG Formatting error when Importing Word documents
ISSUE: Importing Word documents with open track changes can cause formatting errors on import.
SOLUTION: Accept all changes in Word before importing it.
BUG Deleting pages causes bookmarks to move [FIXED in v1.9]
ISSUE: Sometimes deleting individual pages in Casedo moves some bookmarks to preceding pages.
SOLUTION: This is very occasional, and we are working on a fix. Back up your Casefile before deleting any single pages.
v1.5 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW User application data
ISSUE: It was difficult to reset data and the user was sometimes unable to enter their license key.
SOLUTION: You can now reset your data from within Casedo. Instead of having to individually delete user data files to reset the application, it can now be deleted via the help menu and/or emailed directly to the Casedo team.
NEW Improved Speed
ISSUE: Casedo performed slowly with larger bundles on some computers.
SOLUTION: Casedo is now much faster.
BUG Application fails to open on virtual servers
ISSUE: Application opens as a blank screen or is otherwise not functioning.
SOLUTION: Downgrade to Casedo v1.4.2 until a fix is in place (Download Mac v1.4.2, Download PC v1.4.2).
v1.4.2
This Legacy version of Casedo works on Virtual Servers.
NEW Enhanced Table of Contents
ISSUE: Could not customise the table of contents.
SOLUTION: You can now select to include in the table of contents any or all of bookmarks, comments, highlights and subfolders. All entries are automatically be linked to the pages they reference. They are also more responsive, allowing you to use the new features selectively and create multiple, custom lists of materials within specific folders.
NEW Import password protected PDF’s
ISSUE: Could not import password protected PDF’s.
SOLUTION: You can now import password protected PDF’s and open them in Casedo.
BUG Highlights and bookmarks on the same page are not shown in the correct order in an enhanced Table of Contents
ISSUE: When using the new enhanced Table of Contents feature, if highlights and bookmarks are selected to be shown, they appear in the wrong order if they appear on the same page in a document, bookmarks are always shown above highlights.
BUG Casedo does not recognise passwords on some imported protected PDF’s
ISSUE: Casedo does not allow import of some password protected PDF’s even when the correct password is imported.
SOLUTION: Open the protected PDF in another application and select ‘print to pdf’, this second pdf can then be imported into Casedo.
FIX Import of case file leads to no highlighting
ISSUE: Importing a new case file into an existing case file occasionally results in the highlighting feature no longer working.
SOLUTION: A fix has been applied to prevent this from happening.
FIX Open link prevents case import
ISSUE: Importing a new case file into an existing case file prevented due to an open link in the importing casefile.
SOLUTION: A fix has been applied to prevent this from happening.
v1.3 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Export PDF’s with bookmarks
ISSUE: Could not export to PDF’s with bookmarks.
SOLUTION: You can now export all existing bookmarks from the PDF document.
NEW Add table of contents
ISSUE: Could not add table of contents.
SOLUTION: Can now go to specific sections of a document directly with an overview and organisation of the documents contents.
NEW Export for two sided printing
ISSUE: Could not export for two sided printing.
SOLUTION: You can now export double sided documents.
FIX Two-way links occasionally disappear
ISSUE: Sometimes some links that have been added to a Casefile disappear. In fact, the links are still in place, but they are no longer visible.
SOLUTION: A fix has been implemented to prevent this from happening.
v1.2.2 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Import Bookmarks
ISSUE: PDFs with bookmarks not being recognised on importing into Casedo.
SOLUTION: Bookmarks are now recognised by Casedo on import into the Desk Space.
BUG Certain bookmarked pdfs can’t be imported into Casedo
ISSUE: Sometimes a pdf can’t be imported into Casedo because the particular type of bookmark prevents it.
SOLUTION: Open the document in question in a pdf viewer and delete the bookmarks, then import the pdf into Casedo as normal. See our Support Article for more detail.
v1.2 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Go To Page
ISSUE: Inability to navigate to any numbered page easily without previous use of bookmarks or links.
SOLUTION: New box in Document View windows, see our Support Article for more details.
NEW Exclude Pagination
ISSUE: Inability to remove pagination from specific documents.
SOLUTION: Ability to exclude pagination where needed, see our Support Article for more details.
NEW Insert Pagination
ISSUE: Inability to paginate specific pages without affecting other paginating pages.
SOLUTION: Ability to paginate specific pages by numbering them and inserting pagination accordingly.
NEW Folder Based Pagination
ISSUE: Inability to paginate folders separately.
SOLUTION: With toggle pagination, Ability to paginate as many separate folders respectively by giving it tags and pagination accordingly.
FIX Splitting documents changes the order in the project index
ISSUE: Documents changing order in the project index when they’re split.
SOLUTION: Multiple fixes have been applied to prevent this from happening.
UPDATE Limited hovering time to expand folders
ISSUE: Folders expanded quickly when dragged into a document.
SOLUTION: Hovering time required to do this has been increased to 1 second.
FIX [macOS Only] Closing the Casedo window does not close off the application
ISSUE: Closing the ‘whole application’ was necessary to kill the entire application.
SOLUTION: A fix has been applied to prevent this from happening.
v1.1 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Optical Character Recognition (OCR)
ISSUE: Inability to make recognise unreadable pdf’s.
SOLUTION: Ability make unreadable pdf’s readable by selecting the ‘recognise text’ feature, see our Support Article for more details.
BUG Two-way links occasionally disappear [FIXED in v1.3.0]
ISSUE: Sometimes some links that have been added to a Casefile disappear. In fact, the links are still in place, but they are no longer visible.
SOLUTION: Close the Document View window and re-open it this should refresh the links back onto the Casefile as before. If the problem persists, restart Casedo.
BUG Split page re-ordering [FIXED in v1.2.0]
ISSUE: Splitting a document results in the new lower split document being relocated to a different segment of the Casefile and not immediately beneath document the original document as intended.
SOLUTION: Unfortunately the only current solution is to manually drag the document in question back to its intended position.
BUG Close window leads to request for licence key (Mac Only) [FIXED in v1.2.0]
ISSUE: On Mac, choosing to ‘Close window’ from the File Menu results in Casedo requesting the license key.
CURRENT SOLUTION: Whilst rare, this issue can be avoided by closing Casedo by other means (quit the application using the file menu or opening a new or existing bundle from the file menu).
BUG Import of case file leads to no highlighting [FIXED in v1.4.2]
ISSUE: Importing a new case file into an existing case file occasionally results in the highlighting feature no longer working.
SOLUTION: Currently this bug cannot be rectified, a new attempt to import into an unaffected copy of the Casefile should be tried. To mitigate against it, ensure there is a backup copy of the Casefile being imported into before any importing of another Casefile takes place.
BUG Some imported case files appear to have no content [FIXED in v1.5.0]
ISSUE: Whilst using Casedo, the Document View and Index appear blank, even on scrolling.
SOLUTION: Restart Casedo and reopen the Casefile.
v1.0 Legacy
If you have this version of Casedo, please upgrade to a current version.
NEW Word Document Import & Export
ISSUE: Inability to import and export word documents.
SOLUTION: You can now do this with ease, for more read our Support Article.
NEW Document Merge & Split
ISSUE: Inability to split and merge documents.
SOLUTION: You can now split and merge any document, read more on splitting documents HERE and merging documents HERE.
NEW Import Casefile into another Casefile
ISSUE: Inability to import Casefiles into other Casefiles.
SOLUTION: You can now import Casefiles into Casefiles themselves.
BUG Installing Casedo causes installation error (Mac OS Catalina Only) [FIXED in v1.1.0]
ISSUE: On installing Casedo for the first time, error dialog boxes appear warning of unsafe software.
SOLUTION: Upgrade to the latest version of Casedo.
v0.18.1 – beta
The beta programme ran for a year to July 2019.