Casedo casefile lock to prevent opening of a casefile by more than one user at a time

Casedo cannot be opened by more than a single user at a time. Whilst concurrent use of a casefile is on our roadmap, it is not currently possible.…


Failed-to-import notification

When documents fail to import into Casedo, whether it’s importing single documents, in batches, or in email attachments, Casedo will notify…


Importing multiple documents into Casedo

With Casedo you can simultaneously import multiple documents into your bundle.   You can do this in 6 simple steps:   1. Click on the…


Why won't my Word Document import properly?

VALID FOR ALL CASEDO VERSIONS Casedo does not yet recognise Word Documents with Track Changes. When attempting to import such documents, Casedo will…


Importing email into Casedo

VALID FOR CASEDO VERSION 1.7.1 AND ABOVE Apart from importing Word documents and PDF, you can also import .eml and .msg emails into your Casedo…


How to flatten your documents

PDF documents are more complex than they look. When you convert a document that had transparent objects such as images into PDF files, the…


Importing Bookmarks - Troubleshooting

VALID FOR CASEDO VERSION 1.2.2 AND ABOVE A bookmarked PDF won’t import into Casedo.   Sometimes certain PDFs can’t be imported into…


Importing PDF with bookmarks in Casedo

VALID FOR CASEDO VERSION 1.2.2 AND ABOVE In Casedo you can export your casefile to PDF with all your bookmarks. You can also import your bookmarked…


My PDF won't import into Casedo

VALID FOR ALL CASEDO VERSIONS There are a surprising number of PDF formats, and whilst Casedo opens most there are a few of the rarer types that it…


Importing Casefiles into Casefiles

With Casedo, you can import one Casefile into another Casefile with ease. When importing such a Casefile, Casedo will transfer the content across to…