Importing Bookmarks – Troubleshooting

With Casedo you can import PDFs with bookmarks into Casedo. This new feature does come with a known bug outlined in the release notes. Sometimes certain PDFs can’t be imported into Casedo due to a particular type of bookmark that prevents it being imported. 

We are currently working on permanently solving this issue, but to work around the bug for now, simply: 

1. Open the document in question in Acrobat or a PDF viewer
2. Delete all bookmarks
3. Import into Casedo as normal

Of course, the downside of this is that you won’t have any bookmarks in your imported PDF. We are working hard to solve this issue.

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