How do I update my License Key?

If you have a Casedo licence and you need to change the licence key, the process is very simple. You first need to delete the current License Key, and then restart Casedo and enter the new License Key. Casedo makes this very easy.

1. find the ‘Help’ menu in the toolbar section

2. From the ‘Help’ menu find the ‘Application Data’ option

3. After having selected ‘Application Data’, you will now see details of your user data, such as which version of Casedo you are using, your license key number, your email address and so on. You will also see 2 options, ‘Clear Application Data’ and ‘Email Application Data to Casedo.

For Mac users:

For mac users, you will see a screen similar to the image below, simply select ‘Clear Application Data’;

You will then see a confirmatory pop up, as shown below;

Screenshot 2020-11-27 at 10.32.22

Now simply choose the ‘Proceed to clear my application data and close casedo’ option. Once this has been clicked all the application data will be deleted and Casedo will close.

The next time you open Casedo you’ll be asked to enter your licence key.

For Windows users:

For windows users, you will see a screen similar to the image below, simply select ‘Clear Application Data’;

You will then see a confirmatory pop up, as shown below;

Now simply choose the ‘Proceed to clear my application data and close casedo’ option. Once this has been clicked all the application data will be deleted and Casedo will close.

The next time you open Casedo you’ll be asked to enter your licence key.

N.B. It is important to know that if you clear your application data, ALL of your casefiles and your previously saved documents WILL NOT get erased. However, your Recent File list will be cleared, so that until it populates again you will have to find your Casefiles manually.

If you need further help with this, don't hesitate to email us at [email protected] or call us on +44 203 637 9270

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Article relevant to Casedo v1.7 and above

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