PDFs can be deceptive. Many of them are simply text on pages, and some have graphics embedded in them. Others still have transparent layers which may contain a variety of things including text, graphics, signatures and other objects. Some of these interfere with Casedo and make it fail to export the Casefile to pdf, or to print it. Sometimes it can make Casedo itself crash.
Casedo acts very much like an archive repository for external documents, so in that sense it’s beholden to the whims of those documents. So the issue is usually one of the imported documents that is causing the trouble, rather than Casedo itself.
To identify the culprit, you need to drag each of the documents in the Index to the Desk Space and then try to export the remaining to pdf (when you export or print a Casedo file, it ignores the documents in the Desk Space). If Casedo doesn’t work, put that document back into the Index and repeat, until you have success.
TIP If you have used folders to organise your bundle, try dragging them (and their contents) to the Desk Space one by one as above, and then try to export the bundle. This should help narrow down the culprit much more quickly.
That should identify the problem document. If it does, then, externally to Casedo, take that document and ‘flatten’ it, replacing the culprit with the new document. The Casedo file should now export as expected.
To learn how to flatten a PDF read How to flatten your documents.
Going forward we will include a pdf optimise function within Casedo itself.
